Refund Policy

Last updated: September 19, 2026

30-Day Return Window

We accept returns within 30 days of delivery. To be eligible, your item must be in the same condition you received it, unused, and in its original packaging.

How to Start a Return

Email us at isabelatrafego1402@gmail.com with your order number and the reason for the return. We will reply with return instructions and the address to send your item to.

Items sent back without first requesting a return will not be accepted.

Return Shipping

If the return is due to a defect, damage, or an error on our part, we cover the cost of return shipping.

For all other returns, including change of mind, the customer is responsible for return shipping costs.

Damaged or Incorrect Items

Please inspect your order on delivery. If your item is defective, damaged, or you received the wrong product, contact us within 7 days of delivery with photos so we can make it right. We will send a replacement or issue a full refund, including shipping.

Refunds

Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, the refund is issued to your original payment method within 5 to 10 business days.

Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once the return is accepted.

Cancellations

You may cancel your order for a full refund at any time before it ships. Once an order has shipped, it falls under the return process described above.

Non-Returnable Items

We cannot accept returns on items that have been used, modified, or damaged through misuse, or on items returned without their original packaging.

Contact

Questions about returns or refunds? Email us at isabelatrafego1402@gmail.com and we will respond within 1 to 2 business days.